Retail Episodes

Everything you ever wanted to know about the grocery & convenience store business in Japan with Haribo Japan President, Paul Craft. He is an expert on Japan's packaged consumer goods market. Paul started his Japan career 13 years ago with Starbucks Japan, then launched HoneyBaked Ham (their first ever foreign expansion), and has been the country manager for Haribo Japan since 2018. We discuss the production of a localized Haribo TV commercial with real Sumo wrestlers, inside info on distribution...

This episode we discuss fashion in Japan and premium dog food. Not two topics often mentioned in the same sentence, but very related to today's guest Mr. Loic Bizel. Loic started his own fashion consulting business in Tokyo nearly 30 years ago and runs two very successful fashion related websites (see links in the notes below). He was one of the co-founders of the fashion "flash sales" site Gladd.jp in 2009. He's referred to as a "Trendspotter" and "Cool Hunter" by the media and is considered on...

Timothy Connor, is a successful, long-term Japan resident. we discuss in-depth, retail in Japan and how his business Synnovate, specifically his new concept "Responsive" is helping companies adopt a more customer-centric focus through improved customer experience. Timothy believes the future of retail is the customer as the point of sale. It's more than just a discussion about buzz-words, please join in on this innovative customer approach conversation at Shibuya's TGI Friday's. Some highlights ...

Dive into Hospitality and Retail with professional sales and leadership trainer Masako Yamamura. We discuss Omotenashi, Bartenders, Commissions, Fortune-tellers, Gin . . . and the numerous differences and similarities between the retail and hospitality industries in Japan. We are at the NAMIKI667 Bar at the Hyatt Centric in Ginza where the staff were a bit scared to wait on us. They might need some of Masako's awesome training. Some other highlights from our conversation: The "official" reas...