Hospitality Episodes

The phrase "Do what you love and you never have to work another day in your life" fits Mac Salman perfectly. Mac left the finance industry and pursued his passions - Travel, Japan, and tasty spirits. We discuss his customized tour business Maction Planet where he has never conducted the same itinerary twice. Then his pivot to Kanpai Planet when the pandemic halted Japan tourism. We discuss these two businesses and life in Tokyo while we sample three "Japan Related" tequilas. Mac is an inimitable...

Have you ever dreamed of an ultimate luxury vacation in Japan? If so, then Alex Debs is your man. He is the founder of Hitotoki, the Luxury Travel Designer. This episode you will hear all the intimate details of luxury travel planning in Japan including the most demanding request his team was tasked with. We find out how he has been coping despite the restrictions imposed by the pandemic, the struggles as a small & specialized agency and dealing with the large Japan travel associations, exclusiv...

Eric D'Ignazio, a 14-year Japan hospitality veteran who's resume includes InterContinental Hotels and the The Accor Group. Eric has spent his entire professional life working in Japan and has had a very non-traditional hotel career path where he eventually became Representative Director at Accor for seven years. It seems his destiny was to work in hospitality as he got his start as a child working at his grandfather's Italian restaurant in Philadelphia. Eric recants the training and cultural ins...

Welcome a true Hospitality Professional to the podcast. Mr. Matthias Sutter, the Rep. Director of Shangri-La Hotels Japan and the GM of the Shangri-La Hotel Tokyo. We discuss Japanese customer service, how different nationalities have different hospitality expectations, his two requirements for anyone to succeed in the hotel business, and how starting off in Food & Beverage helped craft his strong sense of hospitality. We also talk Trip Advisor, hotel rankings, and the guest comments he likes th...

This episode I sit down with Japan veteran and savvy businessman Seth Sulkin. He is the founder of Pacifica Capital an international hotel developer and operator. He has also recently become a disruptor in the restaurant food delivery business with the launch of his new gourmet restaurant food delivery app Food-e. In this episode we learn all about this booming industry, why before Food-e high-end restaurants couldn't or wouldn't join delivery apps, and the innovations which convinced these repu...

Cynthia Usui is the Author of Eight things Full-time Housewives Should do Before Entering the Workforce . After 17 years as a stay-at-home mom, Cynthia successfully re-launched her career and quickly rose to the managerial ranks. She now coaches housewives who want to return to the workforce, how to follow in her footsteps. Cynthia shares many tips and much wisdom from her amazing journey "from Mother to Management". Other highlights from our conversation: The work-life balance should be mea...

Brendhan Kelly is the Hospitality Communication Manager for the Tysons Group of restaurants. Tysons is most well known for Ivy Place, Cicada, Smokehouse, and the iconic TY Harbor Brewery in Tennozu Isle. If you have dinned at any of these restaurants you were most likely impressed with the unique level of personalized hospitality. This is a direct result of Brendhan's input and influence. We discuss Tysons brand of "Global Hospitality" and how he trains and imparts this with staff and mentors an...

This episode I continue my conversation with Tim Sullivan. Specifically, he talks about the hundreds of cross-cultural training seminars he conducted for Hawaiian Airlines prior to their launching Japan flights. It's full of great anecdotes and amazing cultural insight. We also discuss the Japanese apology, and how he moulds his rule-breaking ways to fit accepted Japanese norms. This is a short episode and well worth a listen: Quality over quantity for sure. gugu Sleep Company: https://gugu.jp ...

This "remote "episode I sit down with Omotenashi Consultant Paul Willis. Didn't know this was an actual job? Neither did I, which is why I was very interested to speak with Paul. "Omotenashi" has become a buzz word in Japan and internationally ever since Tokyo was selected to host the 2020 Olympics, and is the cornerstone of why Japanese hospitality is considered the best in the world. Paul has extensively researched Omotenashi, the background, culturally where it derives from, and has construct...

Dive into Hospitality and Retail with professional sales and leadership trainer Masako Yamamura. We discuss Omotenashi, Bartenders, Commissions, Fortune-tellers, Gin . . . and the numerous differences and similarities between the retail and hospitality industries in Japan. We are at the NAMIKI667 Bar at the Hyatt Centric in Ginza where the staff were a bit scared to wait on us. They might need some of Masako's awesome training. Some other highlights from our conversation: The "official" reas...