Tim Sullivan's Hawaiian Airlines Story

This episode I continue my conversation with Tim Sullivan. Specifically, he talks about the hundreds of cross-cultural training seminars he conducted for Hawaiian Airlines prior to their launching Japan flights. It's full of great anecdotes and amazing cultural insight. We also discuss the Japanese apology, and how he moulds his rule-breaking ways to fit accepted Japanese norms. This is a short episode and well worth a listen: Quality over quantity for sure. 

gugu Sleep Company: https://gugu.jp
Tim Sullivan: https://www.linkedin.com/in/tim-sullivan-3528486/
Intercultural Twilight Zone: https://japaninsight.wordpress.com