44
Sept. 9, 2021
We all miss traveling, and this episode I get to speak with long-time, airline professional, Don Bunkenburg. Don is the Senior Director in Japan for the Lufthansa Group. Which includes Swiss Airlines, Austrian Airlines, and Germany's Lufthansa. We talk about how Lufthansa competes in the Japan market renowned for its level of service and hospitality, the "No risk culture" similarities between Germany and Japan, how each airline in the group tailors their service offering to reflect the culture o...